Professional Issues and Service Management Practice Test

The idea being tested is how to tell which supplies are billed to a client versus treated as internal overhead. A hot pack is a simple, disposable treatment aid used during a session. Its cost is usually included in the overall service price and not itemized as a separate charge, so it’s typically considered a non-billable supply. In contrast, items like an office chair or payroll software are not consumables used during a single service delivery; they’re overhead assets or tools used across many engagements, not supplies billed to a client. Bandages, while also consumables, are more likely to be billed separately in many settings, making them more likely to be treated as billable supplies.